Veteran Manager Bill Pilkinton passed along a great sales story involving his Veteran Maury Howard. Maury sold a purchasing agent at a large manufacturing plant a box of 4′ residential lamps. In fact he has repeated the customer a number of times. Maury always was looking for additional products he could sell from our Industrial Line.
One day on a repeat call, Maury found out that the old purchasing agent was no longer there so he pitched the new buyer on Maintenance Engineering’s Industrial Line. “This is a no brainer,” was the response of the buyer, “we need to buy those.”
Maury, congratulations on your fantastic customer service and bumping your customer up to our Premira lamps. that is exactly how to use the Residential Line.
Keep up the great work Maury!