ALWAYS A WAY TO GET IN
Field Coordinator Diane Pilkinton shared a great experience and lesson with us recently. She has a customer that would purchase approximately $1,000 a year from her. A new buyer arrived and they only purchased about $100 every once in a while.
One day, Diane received a call from the accounting department to inform her that the new buyer placed a large lighting order with another company. The accountant felt like they were being ripped off by this other lighting company! Soon after this, the new buyer also left.
Diane talked with the third buyer and suggested they speak with accounting to get their guidelines on purchasing lighting. Diane received a call back from this buyer stating
that the accounting department informed him he could buy anything, as along as it was from Diane and Maintenance Engineering. Based on M.E. and Diane’s reputations, they knew they were not getting ripped off and were getting a quality product!