“The power for creating a better future is contained in the present moment: You create a good future by creating a good present.” – Eckhart Tolle
Part of great customer service is knowing how to deal with difficult people and situations. Definitely not an easy task but how we address difficult people can be the difference between a good career and an excellent one. Here are a few steps to help us all when we run into difficult people.
1. Honor a person’s struggle. Remember everyone is going through some sort of struggle in their life. Make an effort to be compassionate but don’t take on another person’s hostility. Instead accept this person needs a little space.
2. Be clear and rational in communication. Many times difficulty is simply a matter of poor communication. Strive to present a clear message.
3. Let go. Don’t worry if you can’t brighten someone’s day. Be comfortable in walking away and visiting with the person another time.