M.E. is very proud to congratulate Frank Grendler on reaching his next milestone in lifetime production and adding the 5th diamond to his third piece of M.E. commemorative jewelry! Thirty-nine years ago Frank found a new opportunity in a new company…Maintenance Engineering in which he has enjoyed great success right out of the gate. Frank and his wife, Peggy, reside in Iowa after spending several years living on one of the many lakes in Minnesota. Frank and Peggy have three grown children, three grandchildren, two great grandchildren and one spoiled dog!
Frank has had great success at M.E. and has been #1 in sales volume for 33+ years, so the name Ol’ #1 was bestowed upon him. The award that has meant the most to him during his career was the very first one he ever received at M.E. It was 1975 and Frank received the Weekly Volume Award! Frank has always been an inspiration to everyone at M.E. from Curt and Dennis on down to the Home Office Staff, so in 2002 the Frank Grendler award was introduced. This award honors the Top Manager/Phone for the year.
M.E. is very much like a family to Frank. He has built some great relationships over the years with many in the Home Office. Frank stresses the importance of coming to Fargo. Not only do you learn new techniques, new ideas and get to meet everyone you talk to on the phone but it also rejuvenates you. It is fun to come to Fargo.
For Frank, the M.E. opportunity has meant providing a good income for his family and enjoying the challenging yet fun career with freedom to work and play at his own pace. Frank’s work ethic is a great example to Rookies and Veterans alike. Frank’s advice for rookies is “Do your best, work hard and the results will take care of themselves.” During his career, Frank has had many 20+ order days and even a few over 30 orders. Frank works hard on the phone, as those that have been at a phone session with him can attest to. He keeps the phone to his ear and by doing so he has had many 200+ call days and a few over 300! That is what has brought him to his latest milestone!
A few of Frank’s hobbies include pheasant hunting and fishing! Frank has taken many trips to Canada to go fishing. He has also been to Yellowknife, Northwest Territory, as well as Lake Athabasca and can’t wait to return for the “Big Catch!”
Frank says the key to his success is, “Always work hard enough to have the satisfaction and pride with the business I’ve written.”
Frank we proudly congratulate you on this outstanding achievement!
We often talk of the 5 P’s of selling Maintenance Engineering light bulbs: Personality- Product- Pitch- Promo and Price. For the next few weeks I’ll touch on all 5 starting with the most important which is personality.
Your personality is the extension of yourself which makes real contact with the buyer. It starts with the friendly greeting you give the receptionist, who can get you to the person who buys the bulbs. When you do meet the buyer, genuine interest in them as a person is your key to this relationship. Learn about their personality and interests. This is best achieved by being a good listener. There’s an old saying “You learn a lot more by listening then by talking.” And when the buyer likes you, he will buy from you. We all buy only from people we like.
In a recent newsletter, President Curt Kesselring’s comments said it best. “The reason we go the order is because we got to pitch him. We got to pitch him because he like us. He liked us because we took an interest in him and talked about his favorite subject…himself.”
Personality really is the glue for building a solid business.
Henry Ford once said “Failure is simply the opportunity to begin again, this time more intelligently.”
Mr. Ford’s first attempts in producing an affordable and dependable automobile were me with failure and frustration. Many times it was back to the drawing board until he finally became the most successful automaker of his time.
It’s the same in lighting sales. We all need to continue to improve our work habits, small talk and presentation. As we improve, so will our sales volume and our income.
Frank Grendler “Old Number One”
Vice President Dennis Leno and I like to joke about 40 years in the business. In these almost 40 years I’ve known every rep who has ever done a good job in the field from Diane Pilkinton, Jim Frankson, Brian Breitbarth who are now in management helping others succeed like Veterans Mike Alimento, Brett Child, Mike Gilberstad and many others who are the backbone of Maintenance Engineering.
All of those people have one thing in common, it’s what I call “Character”, which has often been defined as “What you do when no one is looking.” It’s getting out early when you’re tire and not feeling %100. It’s making a few extra calls and closing one more time. It’s showing a little extra interest in a buyers personal life which could result in an order.
Character is doing all those thing we all know we should be doing all the time but sometimes neglect to do them. Character is what can make all of us more successful.